COMPLAINTS POLICY

We aim to resolve most issues at the first point of contact, so we encourage guests to speak directly to the person on front desk.

If we are unable to successfully deal with the complaint, the guest should put the issue in writing, with as much detail as possible and submit it in writing (by email to info@marinahostel.com).

What we will do?

All clients matters are dealt with seriously and responded to promptly. We aim to acknowledge all comments or complaints within 3 days and, where appropriate, will seek response to feedback or resolution of complaints within 10 working days.

When things have gone wrong, we will do our best to resolve matters quickly and fairly. We will:

  • We will explain what went wrong and why

  • Apologise when it’s appropriate

  • Take action to remedy the situation, when possible.

If you are still not satisfied with the response you receive, you can take the matter further by contacting our umbrella body:

Fáilte Ireland

88 - 95 Amiens Street

Dublin 1

D01 WR86

Tel: +353 (0)1 8847700

Your new home awaits.